Refund and Returns Policy – http://gosora.xyz/

Refund and Returns Policy for GoSora

At GoSora, we strive to ensure your satisfaction with every purchase. If you’re not completely happy with your order, our Refund and Returns Policy is here to help.

1. Returns

Eligibility: You may return items within 30 days of receipt, provided they are unused, in their original packaging, and in the same condition as received.
Process: To initiate a return, please contact our customer support with your order details and reason for return. We will provide instructions on how to return your item.
Non-Returnable Items: Certain items, such as personalized or clearance products, may not be eligible for return.

2. Refunds

Approval and Processing: Once we receive and inspect your return, we will notify you of the status. If approved, a refund will be processed to your original payment method within 7-10 business days.
Shipping Costs: Original shipping costs are non-refundable. If the return is due to an error on our part (e.g., wrong or defective item), we will cover the return shipping cost.

3. Exchanges

If you need to exchange an item for a different size or model, please contact us. We will guide you through the exchange process, subject to product availability.

4. Damaged or Defective Items

If you receive a damaged or defective item, please notify us within 7 days of receipt with a photo and description of the issue. We will work with you to provide a replacement or refund.

5. Sale Items

Only regular-priced items are eligible for refunds. Sale or discounted items are final sale and cannot be refunded or exchanged unless they are damaged or defective upon arrival.

6. Contact Us

For any return, refund, or exchange inquiries, please reach out to us:

Phone: (931) 935-8054
Address: 7571 Eastland Rd Sparta, Tennessee(TN), 38583
Email: [email protected]